Shipping and Returns

 

Shipment of our items to you:

Delivery times given are approximate. Items advertised are carried in stock for immediate dispatch, we aim to send items within 5-7 working days of receiving your order.

 

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate.

 

Delivery prices are based on the size and weight of the parcel being dispatched and also on the delivery location. We reserve the right to refuse to deliver any products at any time. We will not be liable to you or any third party by reason of our withdrawing any product from delivery.

 

Delivery to the Highlands and parts of Ireland does cost more and is £9.95 - At checkout you are able to choose either Highlands or Northern Ireland and this will calculate your postage for you.

We are not able to ship internationally.

 

Orders placed after 3 pm will be dealt with the following working day.

 

Orders placed on a weekend, will be dealt with on Monday.

 

We want you to be happy with your purchases from Pipedreams Decor.

 

If for any reason you are not entirely satisfied with your purchase we’re happy to help. You can return the item to us in an unused condition within 14 days for an exchange or refund of the full purchase price, excluding the original postage cost. You are required to pay the return postage unless your item was received and was faulty.

 

Goods that are received damaged will be refunded or replaced. All we ask is that you keep the original packaging. Please email us a photograph to pipedreamsdecorltd@gmail.comand we can discuss your returns prior to you sending it back.

 

Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. Otherwise we may not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit.

 

Refunds will be processed within 72 hours of receiving the returned goods and in line with Paypal policies.

 

If your item arrives damaged please make sure you contact us within 24 hours of receipt.  We cannot be held responsible for damages reported after this period.

 

We will also require you to supply us with photographs of the damage within 48 hours in order for us to claim from our couriers.

All prices shown on our website are correct at the time of publication and are all in British Pounds, and include VAT at the current rate. All prices may be changed without any prior notice.

We have done our best to describe our items correctly at the time of the items being listed on our website.

 

All sizes are approximate.

WEBSITE PRIVACY POLICY

Our website and store are both hosted by wix.com, all data harvested from this website will be stored solely on the Wix platform and not downloaded or used for any other purpose. Your data will not be shared with any 3rd party companies. If you wish to see what data is being held or you wish to remove your data from this website please contact us at info@pipedreamsdecor.co.uk.  To view the Wix privacy policy we adhere to please click here